Terms and Conditions

You acknowledge that by making any purchase through heartfeltchange.com.au and acknowledging you have read and understood these Terms and Conditions, you are entering an agreement with ‘Heartfelt Change’ (ABN: 36 819 794 534) on the following Terms and Conditions.

GENERAL

Your email will be automatically added to Heartfelt Change’s subscriber list. If you do not wish to be a subscriber, please unsubscribe when you receive Heartfelt Change’s next subscriber email or at any time thereafter.

ONE-ON-ONE CONSULTATIONS

Payment

Full payment must be made prior to the consultation. You will be sent a booking link within 24 hours which will request additional information about your consultation. Payments are non-refundable.

Consultations

Consultations are conducted in person unless you have booked a distance healing where a recorded copy of your consultation overview will be emailed to you.

Cancellations, No-Shows, and Termination of Appointments

My time is precious, but I also understand that life presents unforeseen circumstances that may prevent you from committing to your scheduled appointment. If you need to reschedule, please provide at least 48 hours notice by emailing me at nicole@heartfeltchange.com.au so that I can fill that time.

Cancellations or rescheduling between 24 to 48 hours prior to your scheduled appointment will incur a 50 per cent cancellation fee, or your next scheduled appointment will be reduced to half the appointed time. If you cancel your appointment within 24 hours prior to your scheduled appointment or you are a no-show, you will be charged the full fee of that appointment.

You accept that Heartfelt Change may be required to reschedule appointments in the event that Heartfelt Change is rendered unavailable due to circumstances beyond her control (e.g. sickness, etc.) and you agree to discuss in good faith the rescheduling of any appointment as a result of Heartfelt Change requiring to amend a booking for any reason.

Confidentiality

All information exchanged during consultations are to be kept strictly confidential. You and Heartfelt Change agree that the matters discussed during your consultation are confidential and will be treated as such by you and Heartfelt Change.

  • You agree that you will not make (or authorise) any comment or representation that may disparage, defame or negatively affect Heartfelt Change or her reputation (including any negative and/or misleading comments regarding the content of any consultation).
  • Without limiting the foregoing, you agree that you may not make any false or misleading representations, or otherwise make untruthful comments, regarding your consultation or Heartfelt Change. If you wish to share or disclose your consultation experience (or any related matter) with any representative of any media outlet, network or publisher, you must obtain Heartfelt Change prior written consent (which may be withheld at her absolute discretion).
  • You agree that Heartfelt Change offers you the option to record the consultation, and by doing so, you acknowledge that Heartfelt Change shall not make the recording available to the public unless Heartfelt Change has obtained your prior consent.
  • You acknowledge that the recording of your consultation is valuable to Heartfelt Change, as is Heartfelt Change’s reputation, and you agree that you will not publish, share, disseminate or communicate this recording to a third party, or allow any person to do the same, and if you do so, that in any way defames or affects Heartfelt Change’s reputation, understand that appropriate legal action will be pursued by Heartfelt Change.

Liability

Although I share my skills, knowledge, and experience to help you achieve your goals, I act as a catalyst for your transformation potential, therefore, your active participation is essential to your success. While I perform deep clearing work and offer intuitive insights, you creating change in your life is ultimately your responsibility. Essentially you are accountable for your transformation process, and this WILL get you out of your comfort zone.

You (the client) accept that participating in consultations with Heartfelt Change may include some level of emotional and physical discomfort, both during and following the consultation. As an intentional and conscious participant in your growth, you (the client) agree to accept full responsibility for your health, wellbeing, and choices, and will no way hold Heartfelt Change (the practitioner) liable for any emotional or physical discomfort sustained, or whatever consequences you create as a result of this consultation.

You acknowledge that you are choosing to participate in a consultation that combines intuitive insight, energy healing, and guidance that is delivered to you in good faith to provide you with insight and guidance of thought, and is subject to your own personal interpretation and is not intended to constitute medical, psychological, legal, or financial advice.

FINAL NOTE

By selecting this box, I acknowledge that I have read, understood and agree to abide by these Terms and Conditions. If you require any further clarification, please contact nicole@heartfeltchange.com.au